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On all orders

New designs due soon

Classic towels back in stock

Quality Textiles

Distributed directly from our warehouse

BENTLEY PRIORY LINENS RETURNS

Our Returns Policy

Returns

If for any reason you are unhappy with your item you may return it within 14 days of delivery. You can request a return by contacting us via telephone or email. Please ensure that you include your original shipping note inside the returned parcel. If the shipping note is lost then please contact our customer services who will provide you with a return reference number. Our return address can be found on the invoice . The conditions of the return are listed below.

1) The items must be in the original packaging and in a suitable condition for resale.

2) They may not have used or damaged by you in any way .

3) Goods must be returned within 14 working days after the return has been authorised .

4) Return postage is at your own cost and risk .

 Once the item has been returned to us, we will refund the item price back to you via the original payment method. Please note the shipping charge and return postage cost will not be refunded. If the above conditions are not met, your return may be rejected and returned to you at your own cost.

 Damaged/Incorrect item

We pride ourselves in the quality of our items that we sell and we are sure you will too. On the rare occasion of receiving a faulty or incorrect item, please contact us and we will assist in resolving your issue. Please note you have up to 30 days to report a faulty or incorrect item to us. Please inspect the item prior to use and  contact us if the item is faulty or incorrect. If an incorrect item has not been checked until after it has been washed or used the return may not be accepted. The incorrect item must be unused and in a suitable condition for resale.

If the item develops a fault after use please note you have 30 days from delivery to report the fault to us so we can resolve the issue for you. We may require images of the fault to resolve your issue as quickly as possible.

We will send a pre-paid label to return the faulty or incorrect items from you and once they have been returned we will refund or replace your items.  

Need to cancel ?

You may cancel your order prior to dispatch. You can request cancellation via telephone or by email. If the item has already been dispatched, you have the right to refuse delivery so it is returned at no cost to you. If the item is successfully delivered then the return is at your own cost.

If you have any additional questions or would like to request a refund, feel free to contact us.